Returns Policy

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

CategoryReturns Window, Actions Possible, and Conditions (if any)
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.Home: Pet Supplies & Rest of Home. (Except for Home décor, Furnishing, Home Improvement Tools, and Household Items)7 days refund or Replacement
Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs), etc…7 days refund, Replacement, or Exchange
Lifestyle: T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jeans, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc…14 days refund, Replacement, or Exchange
Medicine (Allopathy & Homeopathy)2 days refund
Home: Home Improvement Tools, Household Items, Home décor, Furnishing7 days refund or replacement
Books (All books)Sports Equipments (Racquet, ball, support, gloves, bags, etc.)Exercise & Fitness Equipment (Home Gym combos, dumbbell, etc.)Auto Accessories – Car and Bike accessories (helmets, car kit, media players, etc.)7 days Replacement onlyFree replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.
Toys (Remote-controlled toys, Learning toys, Stuffed toys, etc.)Stationary (Pens, Diary notebooks, Calculators, etc.)Musical Instruments (Microphones & Accessories, Guitars, Violins, etc.)10 days Replacement onlyFree replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. Non-Returnable – All Wind Instruments (Harmonicas, Flutes, etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.
All Mobiles (except Apple & Google phones), Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches)All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)Furniture – Hammock Swing & Stool7 days replacement only in order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided.
Furniture, Large appliancesRest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only10 days replacement only for products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided.
Try & Buy10 days refund only this policy shall be applicable selectively (geographical coverage, product, customer, and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply to the order. In any case, only one replacement shall be provided.
No Questions Asked10 days refund or replacement this policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes. product undelivered. product/accessories missing. wrong product/accessories delivered
No Returns categoriesSome products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

CategoryConditions
Correct ProductIMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete ProductAll in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused ProductThe product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices.
Undamaged ProductThe product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged PackagingThe product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
  3. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

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